Last Updated: 25th November 2024

Introduction

At Sports Leisure Travel Limited (T/A SLT Tours), we prioritise the protection of your personal data. This privacy policy explains the types of personal data we collect, how and why we process it, who we may share it with, how long we retain it, and the steps we take to safeguard your information.

We may update this policy periodically to reflect changes in our practices or legal requirements. If significant updates occur, we will notify you; however, we encourage you to review this document regularly.

If you have any questions or require further clarification, please contact us via email at info@slttours.co.uk or call us on 0330 390 4140.

1. Who We Are

SLT Tours specialises in group travel arrangements and acts as the data controller for the information you provide. Throughout this notice, “we,” “us,” and “our” refer to Sports Leisure Travel Limited, while “you” refers to our customers and their group members.

2. What Personal Data We Collect

 

Booking and Travel Data

When you make a booking with us, we collect and process:

• Personal information, such as names, dates of birth, genders, and contact details.
• Travel-related data, including itineraries, booking reference numbers, and passport details.
• Details of group members, including names, dietary requirements, and medical information where relevant.

 

Communication and Interactions

We collect:

• Contact preferences and records of your interactions with us (e.g., emails, phone calls, or social media messages).
• Feedback, reviews, and complaints to improve our services.

 

Online Usage Data

Through cookies and similar technologies, we collect:

• Your browsing behaviour on our website.
• Technical details such as IP addresses, browser types, and referral sources.

 

Payment Information

To process bookings, we securely handle:

• Credit or debit card details.
• Transaction histories.

 

Special Category Data

In certain circumstances, we may collect sensitive information, such as dietary requirements, medical needs, or accessibility preferences. We only process this data with your explicit consent and when it is necessary for your travel arrangements.

3. Legal Bases for Processing

We process your personal data under the following legal bases:

• Consent: For activities such as sending marketing communications, where you have opted in.
• Contractual Obligations: To fulfil bookings and provide travel services.
• Legal Compliance: To meet regulatory or legal requirements (e.g., sharing data with border authorities).
• Legitimate Interests: For purposes such as improving customer experiences, marketing relevant services, and ensuring security.
  
  

4. How and Why We Use Your Data

We strive to provide you with the best possible experience when booking and travelling with us. To achieve this, we process your personal data in the following ways:

To manage your booking and travel arrangements

We use your personal data to handle and deliver the services you book with us, including:

• Confirming your travel arrangements such as transport, accommodation, and itineraries.
• Processing payments for your booking and issuing receipts.
• Facilitating changes to your bookings, such as adding group members or updating preferences.

 

To communicate with you and manage our relationship

We will contact you for administrative or operational purposes, including:

• Sending booking confirmations, travel updates, and payment reminders.
• Responding to queries or complaints submitted through phone, email, or social media.
• Notifying you of any changes to your trip, such as transport schedules or itinerary adjustments.

These communications are essential for the delivery of our services and do not fall under marketing. You will continue to receive these updates even if you opt out of marketing communications.

 

To personalise and improve your experience

We process your data to tailor our services to your preferences and provide a better experience. For example:

• Recommending trips or experiences based on your previous bookings and expressed interests.
• Using data from your online browsing behaviour to personalise the content and offers you see on our website, provided you have consented to the use of cookies.

 

To send you relevant marketing and offers

If you’ve opted in, we will use your data to keep you informed about new trips, special promotions, and other services we think you’ll enjoy. For example:

• Emailing offers based on your preferred destinations or trip types.
• Sending postal mail campaigns highlighting group travel opportunities or seasonal events.

You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

To improve our services and protect our business

We use your personal data for:

• Analysing customer feedback to refine our trips and services.
• Ensuring the security of our systems and your accounts, such as monitoring for fraudulent activity.
• Conducting internal audits and statistical analyses to support business planning and product development.

 

To comply with legal obligations

We process your data to meet our legal and regulatory requirements, including:

• Providing information to border authorities or customs agencies when necessary for travel.
• Retaining records for tax and financial compliance.

5. Your Rights in Relation to Your Data

Under UK data protection laws, you have the following rights regarding your personal data. These rights ensure transparency and give you control over how your data is processed:

Access

You have the right to request a copy of the personal data we hold about you. This is known as a “Subject Access Request.”

Rectification

You can ask us to correct inaccurate or incomplete personal data we hold about you.

Erasure (Right to be Forgotten)

In certain circumstances, you can request the deletion of your data, such as when:

• The data is no longer necessary for the purpose it was collected.
• You withdraw consent (where consent was the legal basis for processing).
• You object to the processing, and there are no overriding legitimate interests for us to continue.
• The data was unlawfully processed.

We may not comply with erasure requests if the data is required for legal purposes or to exercise or defend legal claims.

Restriction

You have the right to restrict the processing of your data under specific conditions, such as:

• When you contest the accuracy of your data and we need time to verify its accuracy.
• When processing is unlawful, but you oppose erasure and prefer restriction.
• When we no longer need your data, but you require it to establish, exercise, or defend legal claims.

 

Data Portability

You can request a copy of the personal data you have provided to us in a commonly used format (e.g., CSV) and have the right to transfer it to another data controller.

 

Objection

You have the right to object to the processing of your data when:

• Processing is based on legitimate interests, and you feel it impacts your rights and freedoms.
• Processing is for direct marketing purposes.

 

Withdraw Consent

Where we rely on your consent to process your data, you can withdraw it at any time.

 

No Fee Usually Required

You will not be charged to exercise these rights unless your request is manifestly unfounded, repetitive, or excessive.

 

How to Exercise Your Rights

To exercise any of the above rights, please contact us via email at info@slttours.co.uk with the subject line “Data Request.” Include:

• Your full name.
• A description of your request.
• Any relevant booking references.
• A copy of a valid photo ID to verify your identity.

We aim to respond within one month of receiving all required information. If your request is complex, we may extend this timeframe by up to two additional months and will inform you of the delay.

6. How We Protect Your Data

We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure. Sensitive data, such as payment details, is encrypted using SSL technology. Our systems are regularly monitored to ensure compliance with data protection standards.

When sharing your data with third-party service providers, we require them to handle your information responsibly and in accordance with applicable laws.

7. International Data Transfers

Some of our travel partners may be based outside the UK or European Economic Area (EEA). When transferring your data internationally, we ensure appropriate safeguards, such as:

• Data transfer agreements compliant with UK GDPR requirements.
• Transfers to countries deemed to have adequate data protection standards.

8. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected or to meet legal and business obligations. For example:

Data Type	Retention Period
Booking and travel data	Up to 7 years after trip completion
Payment information	Deleted after processing (except records required by law)
Feedback and reviews	2 years
Website analytics data	50 months

After these periods, your data will be securely deleted or anonymised.

9. Sharing Your Data

We may share your data with trusted third parties, including:

• Travel suppliers (e.g., airlines, coach operators, accommodation providers).
• Regulatory authorities (e.g., border control or customs agencies).
• Marketing service providers, if you have opted to receive promotional communications.

We require all third parties to handle your data responsibly and use it solely for the specified purposes.

10. Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. For details on how cookies are used, please refer to our Cookie Policy available here

11. Complaints

If you have concerns about how we have handled your data, please contact us at info@slttours.co.uk or call us on 0330 390 4140.

If you remain dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns or by calling 0303 123 1113.

12. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be published on our website, and we encourage you to review the latest version regularly.