Frequently Asked Questions
At SLT, we get asked a lot of questions. Here are some of the ones we get asked the most.
Payment Info
All deposits are non refundable as per our T&C’s, the customer will lose their deposit. You could replace the drop out with another traveller (subject to airline name change costs – if applicable on flight tours).
All deposits are non refundable as per our T&C’s. First and second deposits are non refundable. You could replace the drop out with another traveller (subject to airline name change costs – if applicable on flight tours).
Our payment deadlines are set at the point of booking. It’s important that payments are made on time. Any issues on an individual basis will be the responsibility of the group organiser. If we are made aware at an early stage we can work with the group organiser to resolve certain situations.
Groups paying by invoice will be required to pay the full balance 10 weeks prior to departure.
Passengers paying individually will not be allowed to travel unless the final balance is paid in full.
All tours are required to pay a £500 security deposit as standard prior to travel. This money is held often as a requirement by our accommodation and transport suppliers to cover any damages that might happen while on tour. If no liabilities occur this money is fully refundable and will be paid back.
As per our T’s & C’s every individual/group must have adequate travel insurance for the location they are travelling to and the activities they are undertaking. Our tours do not include travel insurance in the price. It is the responsibility of the Group Organiser and individuals to source adequate insurance protection. We would encourage all UK travellers going abroad to apply for their GHIC card and carry it with them (this allows free/discounted health care across most parts of the World).
Accreditation & Travel
As an established professional tour operator we are fully accredited and insured for all of the tours we provide. We are fully accredited members of the following professional trade organisations:
- Protected by ATOL – membership no. 11883
- Protected by ABTA – membership no. Y6800
- School Travel Forum
- Learning Outside the Classroom (LOtC) Quality Badge
You can download our terms and conditions here.
Contact our customer service team to see if we can add any additional passengers first before confirming with your Group. As a company we will always try to accommodate any extra passengers but we may be limited by transport (e.g. coach sizes). Sometimes there may be an additional supplement as flight costs/hotel rooms may have increased.
It is the responsibility of the individuals travelling or their parents/guardians to ensure that passports are in-date and valid for the destination country. All group organisers will need to liaise with travellers to make sure they have the correct supporting documents and visas prior to departure. All travellers who are not on a British Passport will need to check entry requirements for that country according to the issuing country of their passport.
SLT can not legally provide advice or guidance around visas or visa applications. Our website and customer service team can support with links to appropriate embassies or country foreign office websites.
All passport information for participants is requested 7 days after booking. Those without a valid passport are urged to apply at the time of booking and to obtain a new one as soon as possible. It is the responsibility of the individuals travelling or their parents/guardians to ensure that passports are in-date and valid for the destination country.
Refunds will not be provided if a passport is expired or a new passport didn’t arrive at the point of travel.
Passport information is required 28 days before departure to enable flight and ferry check-ins. Supplementary costs will be charged to individual travellers if this deadline is missed.
At the point of booking it’s important to take out travel insurance for the trip, if this is done this will potentially cover any injury or illness close to departure. We will not be able to provide any refund in these circumstances. It may be possible to replace the ill or injured person up to a week before travel with an alternative traveller (name change fees may apply). Speak to your SLT contact as soon as possible if you think someone may be unable to travel.
Other Specifics
Your baggage allowance will be clearly stated on your quotation. Extra baggage can be added through your SLT Account Manager from 6 months and up to 4 weeks before departure. Extra bags will be chargeable and quoted according to the airline. Any bags added after 4 weeks will need to be purchased at the airport by the group or individual wishing to take them.
All our tours are built as one price per paying customer. We are not able to reduce the price per paying passenger if someone does not want to attend an activity. If someone wishes to opt out of an activity it is the responsibility of the Group Organiser to ensure that appropriate safeguarding requirements are in place for that individual if they are not with the group.
Most of our tours are built on multi-occupancy rooms and group accommodation. Single occupancy and twin rooms can be requested but will be charged at an extra cost and are also subject to availability of our accommodation provider. If you have specific requests please discuss them with your SLT salesperson prior to confirming your booking.
To ensure that the tour planning process is clear and well-organised, we only liaise directly with the Group Organiser as a single point of contact. It is the Group Organiser’s role and responsibility to ask us any questions from the participants and share information quickly and clearly with their group. Any tour participants contacting SLT directly will be referred back to their Group Organiser.
Do you have a question that isn’t covered here?
Speak with our team today
